We are able to custom-build and support a number of case management scenarios for you, utilising our knowledge and experience in designing, developing and integrating high-quality, robust custom solutions.
Here is an overview of potential application areas, with short descriptions
Sales Case Automation Scenario
In a typical scenario “from contact to contract” with existing or new clients, you will most likely need to cover the following requirements:
Purchase Case Automation Scenario
In a similar fashion, now for vendors, you need speed, accuracy and control over your purchasing process, irrespective of various systems it may span.
This will typically comprise:
In order to have overall business control as well as control of SLAs (Service Level Agreements) for a certain case type, case analytics are essential. We create flexible dashboards which can easily answer the following questions:
Risk and Approvals Management
This is an integral part of any business management – financial, compliance or operational risk – needs to be managed. It often translates to setting of rules guiding approval flows as well as key business decisions (go / no-go; terms and conditions for a specific transaction; approved exceptions, escalations). So risk management rules are essential routers influencing case flows and execution paths. We have great experience in enabling full control as well as flexibility by implementing Decision Services Automation.
Claims and Complaints Management
Depending on your client, the nature of certain claim or complaint, you may with to have different processing paths originating from (and integrated to) your service desk solution or fully managed by our highly optimised, tailor-made claims and complaints management system, securing the first class treatment for your clients. Each such a claim may or may not be related to a specific contract, order or transaction and we will support you to define, design and implement such a unique core process in all its variants.
Digital Archive and Audit Management
Your digital archive is a gold mine of business insights as well as safe box for governance, risk and compliance requirements. We can tailor it to your needs in terms of access and authorisations, retention policies as well as embedded audit trails for all key events (storage, versioning, approvals, various access types and removals).